How often should I get my haircut?

The frequency of cutting depends on your hair
type, length and of course the health of your hair.
Generally we recommend a trim every 4-6 weeks.

I coloured my own hair. HELP?

We’re here to help. It’s always a process but most
colour disasters can be corrected. In many cases it
can take several visits though. If you find yourself
in this situation then give us a call. We’d be happy
to order you a complimentary consultation with
one of our stylists to discern what would work
best for your hair. We’re here to help.

I’m disappointed with my hair colour and or cut. What do I do?

Please do not feel uncomfortable with expressing
any concerns. Communication is key. Often the
issue can be easily resolved. If you find yourself at
home unhappy with the results of your visit please
let us know within 48 hours by contacting the
salon and speaking with our front desk associate.
We will book you in as soon as we can (Depending on your schedule and the salon’s schedule). We will have you in you within the next four
working days .
Our goal is to make you happy.

Does your salon take walk-ins?

We welcome walk-ins however, it is highly recommended that you book your appointment in
advance, especially if you’d like to see a specific
stylist or prefer a specific date and time. This way
you get the appointment that works best for your
personal schedule.

How do I book an appointment?

You can personally reach our front desk Tuesday to
Friday 10-8 and Saturday 9-6.

What methods of payment do you take?

We accept cash, debit, VISA, MasterCard and our
Salon Monzer gift cards.

Do you have an ammonia free colour line?

Yes! Our Inoa line by L’oreal Profesionnel is ammonia free.

Why do you have different prices for different
levels of stylists?

At Salon Monzer we have stylists with a wide
range of experience and training. The prices of
their services reflect their various levels.

Is it okay to see a different stylist at Salon Monzer?

We at Salon Monzer work as a team. There are
many of our clients who visit various stylists,
sometimes because it works for their schedule
and sometimes because they just want to. It is
never an issue to visit another stylist at our salon.
We are always happy to see you.

What colour line do you use?

L’oreal Professionnel

Where can I see the work of your team?

Feel free to visit us online
Facebook : Facebook.com/SalonMonzer
Instagram : Instagram.com/SalonMonzer

We love your feedback.

If for any reason we fail to meet your expectations
with any of our services or customer support
please let us know. We will redo any of our
services that you are not satisfied with, but we ask
that you tell of within 48 hours of receiving that
service. If you have any suggestions for us on
improving our customer service experience
please let us know by emailing us at
info@salonmonzer.com or giving us a call to speak
with our Manager. We would love to hear from
you.

Salon Monzer Accessible Customer Service Policy

Our Commitment to Customers
Salon Monzer is committed to providing excellence in customer service and serving all customers with dignity, independence, integration and equal opportunity. We provide the highest standards in customer service.
Salon Monzer’s policies are in accordance with the Accessibility Standard for Customer Service, and our policy is available to our customers, upon request.

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